Call centre

Reduction in the time / call ratio and simplification of the collection of your customer data

Challenges

Call centres face different problems when entering collected data and seeking to ensure their reliability.

Gains from the solutions

  • Productivity:
    • Less time spent inputting customer information
    • Lower time / call ratio
    • Higher number of calls processed

  • Quality:
    • Validation of customer details from data entry
    • Structured, quality database
    • Acquisition of a 360° vision, due to standardised and homogeneous data

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