Call centre

Reduction in the time / call ratio and simplification of the collection of your customer data


Call centres face different problems when entering collected data and seeking to ensure their reliability.

Gains from the solutions

  • Productivity:
    • Less time spent inputting customer information
    • Lower time / call ratio
    • Higher number of calls processed

  • Quality:
    • Validation of customer details from data entry
    • Structured, quality database
    • Acquisition of a 360° vision, due to standardised and homogeneous data

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